Contact & Customer Service Policy

Last Updated: August 29, 2026

At Amber Muse Beauty, we want every customer to feel supported before, during, and after their purchase. If you have a question about an order, product, shipping, or anything else, we’re here to help.

Contacting Amber Muse Beauty

For questions or assistance, please contact us at:

Email: hello@ambermusebeauty.com

When contacting us about an order, please include your order number whenever possible. This allows us to locate your order and assist you more quickly.

Customer Service Hours

Our customer service team is available:

Monday–Friday
9:00 AM–5:00 PM EST

Messages received outside of business hours will be responded to during the next available business day.

Customer service hours may vary during holidays, launches, or other special circumstances.

Response Time

Please allow 1–2 business days for a response.

During product launches, sales, holidays, or periods of high order volume, responses may take longer than usual.

We appreciate your patience while our team works to respond to every inquiry.

Order Support

Our customer service team can assist with questions regarding:

• Order status

• Shipping and tracking

• Damaged or incorrect orders

• Missing items

• Product information

• Order cancellations

• General questions about Amber Muse Beauty

Please have your order number available when contacting us about an existing order.

Changes to Orders

If you need to make a change to your order, contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes are not guaranteed once an order has entered processing or has been shipped.

Please double-check your shipping address and order information before completing your purchase.

Customer Service Expectations

We are committed to providing respectful, helpful, and professional customer service.

We ask that customers communicate respectfully with our team. Harassment, threats, abusive language, or inappropriate behavior toward Amber Muse Beauty staff will not be tolerated.

We reserve the right to end communication with anyone who engages in abusive or threatening behavior.

Order Issues

If you experience an issue with your order, please contact us as soon as possible.

Depending on the situation, we may request photos, videos, your order number, or other information necessary to investigate the issue.

For damaged, defective, incorrect, or missing items, please refer to our Return & Refund Policy for applicable requirements and timeframes.

Social Media Messages

We love connecting with our customers on social media!

However, social media direct messages are not guaranteed to be monitored for customer-service requests.

For order-related questions or concerns, please email hello@ambermusebeauty.com so that we can properly assist you.

No Response Received?

If you have contacted us and have not received a response within our stated response time, please check your spam, junk, or promotions folder before contacting us again.

If you still cannot locate our response, please reach out again at hello@ambermusebeauty.com and we will be happy to assist.

Contact Us

Amber Muse Beauty
Email: hello@ambermusebeauty.com

For the quickest assistance, please include your order number and a detailed description of your question or concern.

Thank you for choosing Amber Muse Beauty. We appreciate your support and look forward to serving you! 🤍

Amber Muse Beauty reserves the right to update this Contact & Customer Service Policy at any time. Any changes will be posted on this page.