Return & Refund Policy

Last Updated: August 29, 2026

At Amber Muse Beauty, we want you to love your order. Because our products are beauty and personal-use items, we have specific policies in place to protect the health and safety of our customers.

Please review our policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on beauty products, including lip glosses, lip oils, lip liners, lip kits, lashes, and other cosmetic products.

We cannot accept products that have been opened, used, swatched, or otherwise handled after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.

Please include:

• Your full name

• Order number

• A description of the issue

• Clear photos of the product and packaging

• Any other information that may help us resolve the issue

Do not throw away damaged or incorrect items until we have reviewed your claim, as we may need additional information or photos.

If your claim is approved, Amber Muse Beauty may provide a replacement or refund at our discretion.

Wrong Item Received

If you received an item that you did not order, please contact us within 7 days of delivery.

We will review your order and, if the error was made by Amber Muse Beauty, we will work with you to provide the correct item or another appropriate resolution.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery with your order number and details about the missing item.

We will review your order and assist you accordingly.

Refunds

If you are approved for a refund, the refund will be issued to the original payment method used to place the order.

Please allow your financial institution or payment provider additional time to process and post the refund to your account.

Amber Muse Beauty is not responsible for delays caused by your bank or payment provider.

Order Cancellations

Orders may be canceled only if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be canceled.

To request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed until confirmed by Amber Muse Beauty.

Customer Remorse

We do not offer refunds, returns, or exchanges due to:

• Change of mind

• Incorrect shade selection

• Product not meeting personal preferences

• Ordering the wrong product

• Ordering the wrong quantity

• Personal dislike of a product

• Allergic reactions or sensitivity

Please review product descriptions, shades, and ingredients carefully before purchasing.

Allergies & Product Sensitivity

Customers are responsible for reviewing product ingredients before use. If you have known allergies or sensitivities, please consult with a qualified professional before using any Amber Muse Beauty product.

We recommend performing a patch test when appropriate and discontinuing use if irritation or an adverse reaction occurs.

Amber Muse Beauty is not responsible for allergic reactions, irritation, or other individual reactions to our products.

Contact Us

If you believe there is an issue with your order, please contact us within the applicable timeframe so we can assist you.

When contacting us, please include your order number and any photos or information relevant to your claim.

Thank you for choosing Amber Muse Beauty and supporting our small business. 🤍

Amber Muse Beauty reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page.